With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has ...

Australia’s A$4.2 trillion pension system is facing increased scrutiny over mounting concerns about customer service. ASIC’s review looked at the processes of 10 of the biggest pension funds, outside ...

DALLAS & FORT WORTH, Texas--(BUSINESS WIRE)--Mouser Electronics, Inc., the authorized global distributor with the newest electronic components and industrial automation products, is pleased to ...

MELBOURNE, Australia--(BUSINESS WIRE)--Thoughtworks, a global technology consultancy that integrates design, engineering and AI to drive digital innovation, has collaborated with carsales, Australia’s ...

Australian technology integrator xAmplify has been recognised as one of a select number of partners in Asia Pacific to achieve ServiceNow’s Validated Practice designation for Customer Service ...

Macquarie Group’s fast-growing banking division has brought more than 100 customer service jobs back to Australia from the Philippines, as it seeks to ramp up its growth in the cut-throat home lending ...