Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

Body language, facial expressions, and other nonverbal cues are powerful tools that shape how we connect, influence, and understand each other. From American Sign Language’s reliance on facial grammar ...

Here is a crash course in improving your ability to read and use body language: 1. Realize that Body Language is Not a “Language.” In other words, there is no dictionary for nonverbal communication.

Why do we bother with the hard and imprecise work of trying to understand body language? After all, we’re already experts at it, more or less, with our unconscious minds, and those unconscious minds ...