I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Competing forces are affecting people who work on help or service desks. One is that tools to automate IT support are continually improving, and advocates say those tools can replace Level 1 and 2 ...

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

The impact of the pandemic on educational programming has created what will more than likely be fundamental and foundational changes to the traditional classroom environment. In general, the ...

COLORADO SPRINGS, Colo., Jan. 26, 2026 /PRNewswire/ -- ACI Learning, a leader in professional IT and cybersecurity training, today announced the launch of HelpDeskPro, a training solution ...

Help desk technicians utilize numerous skills to work with customers and solve technical problems. An employee self-evaluation is a method of helping your help desk staff members reflect on their ...

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...