National Grid is alerting customers to be aware of scam calls targeting residents and businesses across its service territory ...

The utility's strategy focuses on transparency and shared information between customers and agents, enabling faster ...

Spectrum plans a May 5–6 job fair in Zanesville to hire 45 customer service reps with $20 hourly pay and full benefits.

New platform combines AI-driven voice communication, appointment booking, and CRM integration to modernise call ...

The bill would require the tax agency to release detailed, real time and monthly call metrics. The House also passed a ...

A Winnipeg hospital's phone service has been restored after a days-long outage.

By Emma Lewis, bOnline Most small business owners have a pretty good instinct for how their customers feel. You ...

Cresta CEO Ping Wu joins 'Squawk Box' to discuss the company's human & AI hybrid model, who Cresta's corporate customers are, ...

Some new activity by the Federal Communications Commission. On April 30, 2026, the FCC adopted a Further Notice of Proposed Rulemaking (FCC 26-27) proposing to strengthen its “Know-Your-Customer” (KYC ...

Participating on the call with me this morning are Brent Kirby, our President, and Jeremy Fletcher, our chief financial officer. Greg Hensley, Executive Chairman, and David O'Reilly, our Executive ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

This shift to mobile-first operations is reshaping how small businesses operate and compete. Customers expect immediate ...