Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Q1 2026 earnings call: record revenue/EBITDA, raised 2026 guidance, and AI voice + Salesforce Agentforce catalysts—read key takeaways.

Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the ...

Sirion, a global leader in AI-native Contract Lifecycle Management (CLM), today announced that it has been recognized as a Customers' Choice in the 2026 Gartner® Voice of the Customer 1 for Contract ...

Microsoft and ASAPP have launched advanced AI voice and autonomous agents aimed at transforming customer experience operations. Microsoft’s update brings real-time, multi-language voice agents to its ...

Apptronik CEO Jeff Cardenas is stacking the company with humanoid robotics veterans from key companies. Apptronik, the Austin ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Through this partnership, AI Rudder supports the effectiveness of CIMB Niaga's communication with customers, particularly in ...

For years, businesses have hidden contact numbers deep within website menus, steering frustrated consumers towards text-based chatbots, frequently asked questions and email forms to cut costs. Now, ...

Israeli startup Wonderful has raised $150 million in funding that will accelerate its deployment of artificial intelligence-powered customer support agents. The round values the 13-month-old company, ...